Terms & Conditions

1) Acceptance of terms

By accessing or using POS2U, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must not use the Services.

2) Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to use the Services. If you use POS2U for a company, partnership, or other entity, you confirm you are authorized to act for that entity.

3) Accounts & access

To use certain features, you may need to create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your login details confidential.
• Be responsible for all activity under your account and staff sub-accounts.
• Notify us promptly if you suspect unauthorized access or misuse.

We may impose user roles, permissions, device limits, outlet limits, or other access controls depending on your plan.

4) Subscriptions, billing & payment

Some POS2U Services may require a paid subscription, add-on, setup fee, hardware fee, or transaction-related fee. Pricing, billing cycles, and included features may vary by plan or proposal.

• Billing cycle: monthly, yearly, one-time, or custom as agreed.
• Renewal: paid plans may renew automatically unless cancelled before renewal.
• Late payment: unpaid invoices may result in suspension, limited access, or termination.
• Taxes: fees may be exclusive of taxes, duties, levies, or government charges unless stated otherwise.
• Refunds: unless required by law or stated in writing, fees paid are generally non-refundable.

5) Merchant responsibilities

If you are a merchant using POS2U, you are responsible for how your business uses the platform, including your staff, branches, data entry, tax settings, product details, pricing, promotions, and customer communications.

• Maintain accurate business, tax, menu, product, and pricing information.
• Comply with laws relating to sales, invoices, tax, employment, privacy, and consumer protection.
• Obtain any consent required before collecting customer phone numbers, emails, loyalty data, or marketing opt-ins.
• Review and verify reports, stock figures, receipts, e-invoices, and accounting outputs before relying on them.
• Maintain backups or exports where needed for your own compliance and recordkeeping.

6) Acceptable use

You agree not to misuse the Services. You must not:

• Use POS2U for unlawful, fraudulent, deceptive, or harmful activities.
• Attempt to hack, probe, disrupt, overload, or interfere with the platform or its infrastructure.
• Upload malware, malicious scripts, or harmful code.
• Reverse engineer, copy, resell, or create competing services from the platform without permission.
• Use the Services in a way that violates the rights of customers, employees, or third parties.
• Bypass plan limits, licensing controls, or security features.

7) Third-party integrations

POS2U may connect with payment gateways, delivery services, accounting tools, messaging providers, e-invoicing systems, or hardware devices such as printers, scanners, tablets, and cash drawers.

• Third-party services may have separate terms, fees, and policies.
• We are not responsible for downtime, errors, charges, or policy changes imposed by those third parties.
• Integration availability may differ by country, plan, or hardware model.

8) Intellectual property

POS2U and its software, logos, branding, design, interface, documentation, and content are owned by or licensed to us and are protected by applicable intellectual property laws.

• You receive a limited, non-exclusive, non-transferable right to use the Services during your valid subscription term.
• You do not acquire ownership of the software or platform.
• You may not copy, distribute, modify, or commercially exploit our software or content without written permission.

9) Availability & support

We aim to keep POS2U available and reliable, but uninterrupted service is not guaranteed. Maintenance, upgrades, internet issues, third-party outages, or hardware failures may affect access.

• Features may change, improve, or be discontinued from time to time.
• Support availability, setup assistance, and response times may vary by plan or support package.
• Offline-capable features may still depend on device storage, hardware, local network, or later sync success.

10) Suspension & termination

We may suspend or terminate your access if you breach these terms, fail to pay fees, misuse the Services, create legal or security risk, or if continued service is no longer commercially or technically feasible.

• You may stop using the Services at any time.
• Termination does not remove obligations already accrued, including unpaid amounts.
• We may delete or restrict access to data after a reasonable retention period, subject to law and our internal policies.

11) Disclaimer of warranties

POS2U is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee that the Services will always be error-free, uninterrupted, fully secure, or suitable for every business need.

Reports, stock calculations, tax calculations, e-invoice fields, payroll outputs, integrations, and analytics should always be reviewed by the merchant before operational, tax, legal, or financial reliance.

12) Limitation of liability

To the maximum extent permitted by law, POS2U shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, business interruption, reputational harm, or lost opportunities arising from or related to use of the Services.

Our total liability for any claim relating to the Services shall not exceed the amount paid by you to POS2U for the affected Services during the three (3) months immediately before the claim arose, unless applicable law requires otherwise.

13) Indemnity

You agree to defend, indemnify, and hold harmless POS2U, its officers, employees, partners, and affiliates from claims, losses, damages, liabilities, and expenses arising out of:

• Your use or misuse of the Services.
• Your violation of these Terms & Conditions.
• Your violation of any law or third-party rights.
• Your customer data, business content, tax settings, promotions, or staff activity.

14) Governing law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where POS2U operates or where the customer contract is issued, unless another governing law is agreed in writing.

Any dispute shall first be attempted to be resolved amicably. If not resolved, the matter may be referred to the competent courts of the applicable jurisdiction.

15) Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will be posted on this page with an updated effective date. Continued use of the Services after changes take effect means you accept the revised terms.

16) Contact us

If you have questions about these Terms & Conditions, billing, legal matters, or service use, contact us:

• Email: info@pos2u.co
• WhatsApp: +60 12-609 0499