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Legal

Refund Policy

This Refund Policy explains how POS2U handles payments, cancellations, subscription fees, setup charges, hardware purchases, and refund eligibility for our products and services.

1) Overview

POS2U aims to be fair and transparent in handling payments and refunds. Because our offerings may include software subscriptions, cloud services, implementation, support, hardware, and custom work, refund eligibility depends on the type of product or service purchased.

Unless otherwise stated in a signed proposal, invoice, or written agreement, all refund requests are reviewed case by case.

2) Subscription fees

Subscription fees for POS2U software, cloud access, reporting, add-ons, or recurring services are generally billed in advance and are non-refundable once the billing period has started.

  • Monthly or yearly fees already charged are normally not refunded on partial use.
  • If you cancel, access may continue until the end of the paid billing cycle unless otherwise stated.
  • Failure to use the service does not automatically qualify for a refund.
  • Renewal payments may not be refunded once the renewed period has started, except where required by law or approved by POS2U in writing.

3) Setup & onboarding charges

Setup fees, onboarding charges, training fees, installation charges, data migration fees, menu upload services, and implementation services are generally non-refundable once work has started, resources have been assigned, or delivery has been scheduled.

  • If work has not yet started, a refund may be considered at POS2U’s discretion.
  • If work is partially completed, only the unperformed portion may be considered for refund.
  • Travel, on-site support, and special scheduling charges may remain payable even if a project is postponed.

4) Hardware purchases

Hardware items such as printers, tablets, scanners, cash drawers, display units, networking devices, or accessories are subject to separate return and warranty conditions.

  • Opened, used, installed, damaged, or specially ordered hardware may not be eligible for refund.
  • Defective hardware may be eligible for replacement, repair, or manufacturer warranty support instead of refund.
  • Any approved return must usually be made in original condition and packaging, subject to inspection.
  • Shipping, delivery, installation, and handling charges are generally non-refundable.
If hardware is bundled with software, POS2U may split the refund review between hardware value and software or service value.

5) Custom development

Payments for custom development, API integrations, branded app work, special modules, UI customization, website changes, or feature requests are generally non-refundable once planning, design, coding, testing, or deployment work has started.

  • Deposits for reserved development slots are normally non-refundable.
  • Milestone payments already earned by work completed are not refundable.
  • Change of mind after approval of scope does not automatically qualify for refund.

6) Third-party charges

Fees paid to third-party services are not controlled by POS2U and are usually non-refundable through us. This may include payment gateway fees, SMS charges, WhatsApp message charges, e-invoice provider costs, domain fees, hosting fees, app store fees, or external licensing costs.

  • Such charges are subject to the third party’s own policy.
  • POS2U may assist in raising a request, but approval is not guaranteed.

7) Cancellation policy

You may request cancellation of a subscription or service by contacting POS2U. Cancellation stops future billing where applicable, but does not automatically create a refund for amounts already paid.

  • Please request cancellation before the next billing date to avoid renewal charges.
  • Outstanding invoices, completed work, or delivered goods remain payable.
  • Account access may be limited or removed after cancellation or expiry.

8) Approved refund process

If POS2U approves a refund, the refund will usually be processed back to the original payment method where possible. Processing times may vary depending on banks, payment gateways, and payment providers.

  • Approved refunds may take several business days to appear.
  • Administrative, transaction, gateway, or banking fees may be deducted where applicable.
  • POS2U may request invoices, proof of payment, product details, and reason for refund before processing.

9) Non-refundable items

The following are generally non-refundable unless required by law or explicitly agreed in writing:

  • Used or partially used subscription periods.
  • Completed setup, onboarding, and training services.
  • Custom development and integration work already started.
  • Gateway fees, SMS or WhatsApp fees, hosting, domain, and third-party charges.
  • Special-order or opened hardware items.
  • Travel, urgent support, and on-site service costs already incurred.

10) Contact us

For refund or cancellation requests, contact POS2U with your invoice number, company name, payment date, and reason for request: